FAQs

Yes. Call 1-866-404-7671 and our customer service team will help you place an order and answer product questions.

• Monday–Thursday: 8am–8pm EST
• Friday: 8am–5pm EST

Some products ship Ready to Assemble to help reduce shipping damage. Assembly instructions and hardware are included (wood glue not included).

We process orders quickly, so cancellations or modifications can’t be guaranteed. All requests must be submitted in writing to customerservice@theubiquegroup.com.
If your order has already shipped, return shipping costs may be deducted from any refund.

We ship throughout the contiguous United States. Many items qualify for Free Shipping. We ship from the closest of our U.S. locations when possible, and some items ship directly from the manufacturer.

Yes—additional freight charges apply. Call 1-866-404-7671 for details.
Canadian customers are responsible for applicable duties, taxes, and brokerage fees.

The item is in stock and typically leaves our warehouse within 24 business hours. Weekend orders are processed the next business day. Large orders may ship in multiple shipments.

Ship times vary by product and shipping location. Estimated ship times are provided on the website. If delivery timing is critical, email customerservice@theubiquegroup.com.

No. Once shipped, the carrier is responsible for delivery timing. We can’t guarantee delivery dates or times.

Large/heavy items or large-quantity shipments may require freight (semi-truck) delivery. Freight charges vary based on size, weight, quantity, and destination.

Freight is quoted per shipment using carrier rates. Your delivery location is required for accurate pricing. Some manufacturer-direct items may take longer to quote.

• Unload Myself: Customer unloads within 15 minutes (unassisted) and brings items inside
• Curbside Service: Liftgate lowers items to the ground; customer brings items inside

To the Door Delivery: Driver brings items to the doorway (no stairs), but not inside

For help selecting freight options, call 1-866-404-7671.

For more information, visit our Freight Page.

Freight carriers typically attempt to contact you to schedule delivery. If the carrier cannot establish contact and alternate contact information can’t be confirmed within 48 hours, the order may be cancelled and returned as a standard return (fees may apply).

• Visa, MasterCard, American Express, Discover
• Checks & Money Orders
• Purchase Orders (accepted case-by-case)
• PayPal
• PayPal Credit (subject to approval)

Via Regular Mail:
BELNICK INCOMING ACCOUNT X9872
P.O. Box 736385
Dallas, TX 75373-6385

Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155

Please allow up to 10 days for check processing.

• QuickSpark – fast decisions, broad credit range, flexible terms
• Hampton Ridge Financial – soft credit check, fast approvals
• Direct Capital – $2,500 minimum, terms 12–60 months (requires 2+ years in business)

Returns are accepted within 30 days of purchase unless otherwise stated on the product page. Returned items must be unopened and unassembled. Once an item is assembled, the customer assumes responsibility.

Click here for the full policy.

Report issues within 10 days of delivery to claims@theubiquegroup.com or call 1-866-404-7671. Include photos and quantities.

Do not refuse delivery.

• Note “Damaged” or “Shortage” (with quantity) on the delivery receipt if possible
• If the driver won’t allow inspection, write “Driver Refused Inspection” before signing
• Contact us to start the claims process - 1-866-404-7671

No. Custom items (embroidered/custom upholstery) are made to order and are not eligible for returns or refunds. If an error occurs, report it within 10 business days with photos by calling 1-866-404-7671 or emailing customerservice@theubiquegroup.com.

Our limited warranty applies to the original purchaser only.

Covered products are warrantied against defects in materials and workmanship for the published warranty period by category. Warranty periods are not extended by repairs or replacements.

Review our Limited Product Warranty here.